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SPA POLICY

SPA POLICY

We care about your health, wellness and satisfaction. If you have any questions or concerns please call the spa at 571 375 2292 or send us an email at info@lakecenterspa.com
Appointment reservation.
We encourage you to make a reservation online. You may also call the spa to book your appointment. Please be advised that a credit card is needed to make any reservation but will not be charged. You will receive a text or email to confirm your appointment.
Arrival time
Please arrive 10 -15 minutes before your scheduled appointment time in order to allow for proper intake and grounding before the therapy session. Therapy is more effective when the mind and body are calm and relaxed.
To our first time clients
Be sure to fill out the intake form fully and correctly. Please read and understand all the information in there in. Due to some medical conditions, symptoms or medications our services might be contraindicated or need a referral from a medical professional. This is very important for your health and safety.
Before During and after the session
We ensure your comfort. Inform your therapist if you have any pain. All our tables are heated for your comfort. We drape you really well so you never feel exposed and we work only within our scope of practice. Kindly communicate with your therapist. Let them know if you feel hot, cold, too much pressure and the necessary adjustments will be made. After the session your therapist will recommend the necessary follow up therapy according to the observation made throughout your session. We also offer drinking water or tea before or after your session. Please ask if you have any questions.
Inappropriate behavior
We appreciate our clients and the respect rendered to our licensed professionals. This is just a reminder that our spa has zero tolerance for inappropriate behavior or advances. Our therapists have the right to leave the session immediately if they notice such behavior. The client in this case besides being barred from returning to the spa will have to pay fully for the session.
No-show/Appointment cancellation
If for any reason a client cannot make their appointment, please be sure to call the spa 24 hours before your appointment to effect the cancellation. We charge 50% for no shows or appointments cancelled less than 24hours before the appointment time.
Payment Methods
We accept Visa, MasterCard and Cash
Gratuities/Tips
Although not mandatory, our therapists really appreciate tips. Our typical gratuity ranges from 15% to 20% of the service charge in form of cash or personal check.
Memberships and Gift Certificates
Please feel free to take advantage of our discounted membership programs or service packages and don’t forget to purchase a gift card for your friend or family to give the gift of health and wellness. You are always welcome to Lake Center Spa. We care!

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